Customer Recovery
Lost customers present an opportunity to increase turnover.
The systematic recovery of lost customers provides considerable income potential. Reactivation requires a structured and professional approach. Those team members that are responsible for win-backs draw on a number of approaches, technologies and tools. Insight into human nature is extremely important as successfully winning back lost customers is a highly sensitive task. In particular in areas of the organisation where new business has stagnated, and the willingness of customers to change supplier has increased, a professional customer recovery department is paramount.
Conversion rates are often higher when former customers are reactivated than when trying to win new customers. This also leads to comparatively lower costs. A recovered client generally has greater loyalty and generates more profit than a new customer.
- Our Services:
- Prevention of cancellations
- Loss cause analysis
- Insight into human nature
- Return offer
- Reactivation
- Loyalty